vibefam - Privacy Policy

vibefam privacy policy

Last Updated: 1 Apr, 2026At Vibefam ("Vibefam", "we", "us", or "our"), we are committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with your access to and use of our services.

This Privacy Policy applies to:

Our websites and mobile applications
Our software platform and business management tools
Communications with us (including email, SMS, and support interactions)
Any other services that link to this Privacy Policy (collectively, the "Services")

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Our Role and Responsibilities

Vibefam operates both as a data processor and a data controller, depending on the context in which personal information is processed.

When Vibefam provides its platform to businesses (our "Subscribers"), we process personal information on their behalf. In these cases, the Subscriber is the data controller and determines how personal information is used, and Vibefam acts as a data processor.

When Vibefam collects and uses personal information for its own purposes, such as operating our website, managing customer relationships, conducting marketing activities, or improving our Services, Vibefam acts as the data controller.

If you are an End User interacting with a Subscriber through Vibefam, your relationship regarding your personal data is primarily with that Subscriber. We encourage you to review their privacy practices as well.

2. Information We Collect

The types of personal information we collect depend on how you interact with the Services.

We may collect identifying and contact information such as your name, email address, phone number, and postal address. We may also collect account and profile information, including login credentials and preferences.

In connection with transactions, we may collect payment-related information, billing details, and purchase history. Payment data may be processed by third-party payment providers and is subject to their privacy policies.

We may collect usage and technical information automatically, including IP address, device identifiers, browser type, operating system, and interaction data. We may also collect location information derived from IP address or device settings where permitted.

In some cases, Subscribers may request additional information from End Users through the platform, such as fitness or activity-related data. Such data is processed under the direction of the Subscriber.

We may also receive information from third parties, including integration partners, marketing partners, and publicly available sources.

3. How We Collect Information

We collect information directly from you when you:

Create an account or use the Services
Make a booking or transaction
Communicate with us or a Subscriber
Participate in marketing or events

We also collect information automatically through cookies, analytics tools, and similar technologies when you interact with our Services.

Additionally, we may receive information from third-party integrations or services connected to Vibefam.

4. How We Use Information

We use personal information for legitimate business purposes, including to:

Provide, operate, and maintain the Services
Process transactions and manage bookings
Communicate with you, including transactional and support messages
Provide marketing communications where permitted
Personalize and improve the user experience
Develop new features, including analytics and AI-driven insights
Monitor and prevent fraud, abuse, and security incidents
Comply with legal and regulatory obligations

Where required by applicable law, we rely on appropriate legal bases such as consent, contractual necessity, and legitimate interests.

5. AI, Analytics, and Product Improvement

Vibefam may use aggregated, anonymized, or de-identified data to analyze trends, improve Services, and develop new features, including AI-driven recommendations and business insights.

We do not use personal data in a way that identifies individuals for model training without appropriate safeguards and legal basis.

6. How We Disclose Information

We may disclose personal information in the following circumstances:

We share information with service providers and partners who perform functions on our behalf, such as hosting, data processing, payment processing, communications delivery, and analytics.

If you are an End User, we share your information with the Subscriber you are interacting with, as necessary to provide the Services.

We may disclose information to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests.

In the event of a business transaction such as a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

We do not sell personal information to third parties.

7. Marketing and Communications

We may send you marketing communications, including email and SMS, where permitted by law. You may opt out of marketing communications at any time by following the unsubscribe instructions or adjusting your preferences.

Even if you opt out of marketing messages, we may still send you transactional or service-related communications.

8. Mobile Messaging (SMS Communications)

By providing your mobile phone number, you consent to receive text messages from Vibefam and/or businesses using Vibefam in connection with your use of the Services.

These messages may include appointment reminders, transactional updates, account notifications, and promotional messages where you have provided consent.

Message frequency will vary depending on your interactions with the Services. Message and data rates may apply.

For support, you may contact us at contact@vibefam.com.

You may opt out of SMS communications at any time by replying STOP, or request assistance by replying HELP.

We do not sell or share mobile phone numbers with third parties for their independent marketing purposes.

Carriers are not liable for delayed or undelivered messages.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and support marketing efforts.

You may control cookies through your browser settings. Disabling cookies may impact certain features of the Services.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of data and applicable legal requirements.

11. Data Security

We implement reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no system can be guaranteed to be completely secure.

12. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal information, as well as to object to certain processing activities.

You may exercise your rights by contacting us at contact@vibefam.com. Where applicable, we may need to verify your identity before processing your request.

If you are an End User, certain requests may need to be directed to the Subscriber you interact with.

13. International Data Transfers

Vibefam operates globally, and your personal information may be transferred to and processed in countries outside your country of residence, including Singapore and other jurisdictions where we or our service providers operate.

14. Children's Privacy

The Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

15. Links to Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@vibefam.com